550 SSL/TLS required

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openElement

Forum Name: Error Reports
Forum Description: Submit an error report for our technical support.
URL: https://forums.openelement.uk/en/forum_posts.asp?TID=1905
Printed Date: Apr 20 2024 at 12:45pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: 550 SSL/TLS required

Posted By: feliciaaaa
Subject: 550 SSL/TLS required
Date Posted: Apr 24 2022 at 9:00pm

Hi,

Recently when I try to publish to web, it shows "550 SSL/TLS required on the control channel" and cannot get connected with the server. I used to published the web several times with this server and this problem never appeared before, but I did not change any settings on OE. What settings should I check or change right now?

Here is the detail it shows:

220 FTP Server ready.

USER *******

550 Richiesto SSL/TLS sul canale di controllo

FtpReplyException : Richiesto SSL/TLS sul canale di controllo (reply code 550)

Disconnected from server

QUIT

550 Richiesto SSL/TLS sul canale di controllo

Either the file or folder does not exist on your FTP server, or you do not have sufficient rights.

I appreciate your help!

Replies:

Posted By: Hobby001
Date Posted: Apr 25 2022 at 4:39pm

Can you verify if your hosting service changed from ftp to sftp lately?

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https://denislafrance.net/index.en.php" rel="nofollow - https://denislafrance.net https://www.youtube.com/playlist?list=PLWg7A6YtIr7WE2oJe9pX8_3u0FerqJwjo" rel="nofollow - , OE training video

Posted By: feliciaaaa
Date Posted: Apr 26 2022 at 1:54pm

Hi,

Thank you for kind reply!

yes they did change some settings but I don't know what it is exactly. But right now I can only access to this FTP server using explicit SSL (auto SSL). In this case, is there anything I can do with OE?

Posted By: digizar
Date Posted: Apr 26 2022 at 5:52pm

SSL doesn't work with OE.

Put (Export to Folder) the result to the local file, and just transfer that with filezilla.

Anyway, is it really necesssary to use SSL?

The exported result is put to

and that can not be changed.

Subsequent versions will have a 'numbered name'.

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___________________________________
Ask questions only if there is no answer yet.
https://blumendigi.com

Posted By: Hobby001
Date Posted: Apr 26 2022 at 7:21pm

Hello Felicia,

Thanks for posting your question on this forum.

It looks like you use to speak italian, considering that I use to speak french, we may have an interresting conversation here. Wink

The way I understand your message:

550 Richiesto SSL/TLS sul canale di controllo
FtpReplyException : Richiesto SSL/TLS sul canale di controllo (reply code 550)

It looks like the publishing configuration default directory is not available on your server.

Go to Project Tab, Preferences, Publishing, configuration and ensure that the default directory correspond to your host setup.

https://zupimages.net/viewer.php?id=22/17/ixi6.jpg" rel="nofollow">

-------------
https://denislafrance.net/index.en.php" rel="nofollow - https://denislafrance.net https://www.youtube.com/playlist?list=PLWg7A6YtIr7WE2oJe9pX8_3u0FerqJwjo" rel="nofollow - , OE training video

Posted By: feliciaaaa
Date Posted: Apr 27 2022 at 8:35am

Bonjour! :)

According to your suggestion, I changed my setting as below:

But it still doesn't work so I was wondering if I made the correct change. Could you please take a look at my settings? Merci!

Posted By: feliciaaaa
Date Posted: Apr 27 2022 at 8:42am

digizar wrote:

SSL doesn't work with OE.

Put (Export to Folder) the result to the local file, and just transfer that with filezilla.

Anyway, is it really necesssary to use SSL?

The exported result is put to

and that can not be changed.

Subsequent versions will have a 'numbered name'.

Hi! Thank you for your reply!

Sorry I don't fully understand your suggestions. Do you mean set up a new FTP server by FileZilla and then use the new one? Thanks again!

Posted By: Hobby001
Date Posted: Apr 27 2022 at 10:17am

feliciaaaa wrote:

Bonjour! :)

According to your suggestion, I changed my setting as below:

But it still doesn't work so I was wondering if I made the correct change. Could you please take a look at my settings? Merci!

You may ask to your hosting services provider the exact folder name that has to be used. There is no way I can guess he answer without direct access to it.

If you use FileZilla to reach the remote drive you should be abe to see it. Filezilla is free ans available here: https://filezilla-project.org" rel="nofollow - https://filezilla-project.org/

Posted By: digizar
Date Posted: Apr 27 2022 at 10:22am

"Sorry I don't fully understand your suggestions. Do you mean set up a new FTP server by FileZilla and then use the new one? Thanks again!"

You may use ANY server, who utilizes SFTP.

The server has to play that game; but not all do so - or o they want to be paid for.

This ist why I asked, whether the SSL is reqired at all.

The locally created website (Eport to Folder) is exactly the same as the one, transferred with the integrated tool of OE.

Therefore, you may run (and check) that local version completely off the local folder with any browser, before transferring it to the server.

Well, on huge websites as https://blumendigi.com" rel="nofollow - mine (25 GB) it is not recommended to use Export to Folder, since it would take a considering long time to Export to Folder.

So, if your server does not support SSL, use simple FTP,
which is incoporated in OE.

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___________________________________
Ask questions only if there is no answer yet.
https://blumendigi.com

Posted By: Hobby001
Date Posted: Apr 27 2022 at 10:48am

@digizar

My suggestion is to use Filezilla to verify the exact path of the host proper directory.

My assumption is that the error mentionned by Felicia points to the fact that current publishing configuration leads to the wrong directory. Therefore she is receiving the following eror:

550 Richiesto SSL/TLS sul canale di controllo
Either the file or folder does not exist on your FTP server, or you do not have sufficient rights.

@ Felicia

If you have access to CPanel, an alternate approach would be to use it to look at your domain list to find your domain's root directory

Posted By: feliciaaaa
Date Posted: Apr 27 2022 at 1:02pm

At the end I used filezilla to upload all the files in the local directory to the FTP server, and the website was published successfully. Althought I still don't understand the error, but finally find a way to work.

Thank you all!