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Error when I launch the software
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sakanet View Drop Down
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Joined: Aug 23 2022
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote sakanet Quote  Post ReplyReply Direct Link To This Post Topic: Error when I launch the software
    Posted: Aug 23 2022 at 1:56am
Hi there!
I just downloaded openElement and launched the program, after loading the interface, it gives the following error message:

"An error occurred while loading this page.
Please make sure you are connected to the internet 
and that a firewall or security software isn't blocking access.
Error code : -107 [ERR_SSL_PROTOCOL_ERROR]
Note: An internet connection is not required, but you may not be able to access certain software features.
Try loading the page again."

I am connected to the internet. 
I made sure my Windows Defender Firewall is not blocking it. 
I restarted my computer. (Windows 10) 
Not sure what else to try. 
Please help! 
Thanks!
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sakanet View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote sakanet Quote  Post ReplyReply Direct Link To This Post Posted: Aug 23 2022 at 4:05am
By the way, I just tried this on another computer with Windows 10 and got exactly the same error. 
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slobokv View Drop Down
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Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote slobokv Quote  Post ReplyReply Direct Link To This Post Posted: Aug 24 2022 at 9:19am
Same for me.
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webdesigner1 View Drop Down
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Points: 23 		Post Options Post Options   Thanks (0) Thanks(0)   Quote webdesigner1 Quote  Post ReplyReply Direct Link To This Post Posted: Aug 24 2022 at 6:47pm
An update has been made to fix this. 

Go to the download page and download the update- it should be around 5mb. Run that, it will modify the original installation to fix the issue.
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Hobby001 View Drop Down
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Joined: Jun 05 2018
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Points: 6209 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: Aug 30 2022 at 1:00am
download and install this patch: https://openelement.uk/Files/Other/update_openelement_fr.exe
https://denislafrance.net, OE training video
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