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feliciaaaa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote feliciaaaa Quote  Post ReplyReply Direct Link To This Post Topic: 550 SSL/TLS required
    Posted: Apr 24 2022 at 9:00pm
Hi,

Recently when I try to publish to web, it shows "550 SSL/TLS required on the control channel" and cannot get connected with the server. I used to published the web several times with this server and this problem never appeared before, but I did not change any settings on OE. What settings should I check or change right now?

Here is the detail it shows:

220 FTP Server ready.
USER *******
550 Richiesto SSL/TLS sul canale di controllo
FtpReplyException : Richiesto SSL/TLS sul canale di controllo (reply code 550)
Disconnected from server
QUIT
550 Richiesto SSL/TLS sul canale di controllo
Either the file or folder does not exist on your FTP server, or you do not have sufficient rights.


I appreciate your help!
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Hobby001 View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: Apr 25 2022 at 4:39pm
Can you verify if your hosting service changed from ftp to sftp lately?
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feliciaaaa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote feliciaaaa Quote  Post ReplyReply Direct Link To This Post Posted: Apr 26 2022 at 1:54pm
Hi,

Thank you for kind reply!
yes they did change some settings but I don't know what it is exactly. But right now I can only access to this FTP server using explicit SSL (auto SSL). In this case, is there anything I can do with OE?
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digizar View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote digizar Quote  Post ReplyReply Direct Link To This Post Posted: Apr 26 2022 at 5:52pm
SSL doesn't work with OE.
Put (Export to Folder) the result to the local file, and just transfer that with filezilla.

Anyway, is it really necesssary to use SSL?

The exported result is put to

and that can not be changed.
Subsequent versions will have a 'numbered name'.


Edited by digizar - Apr 26 2022 at 5:56pm
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https://digispics.com/_pers/resger2017.pdf
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: Apr 26 2022 at 7:21pm
Hello Felicia,

Thanks for posting your question on this forum.

It looks like you use to speak italian,  considering that I use to speak french, we may have an interresting conversation here.  Wink 

The way I understand your message:


550 Richiesto SSL/TLS sul canale di controllo
FtpReplyException : Richiesto SSL/TLS sul canale di controllo (reply code 550)

It looks like the publishing configuration default directory is not available on your server.

Go to Project Tab, Preferences, Publishing, configuration and ensure that the default directory correspond to your host setup.



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Post Options Post Options   Thanks (0) Thanks(0)   Quote feliciaaaa Quote  Post ReplyReply Direct Link To This Post Posted: Apr 27 2022 at 8:35am
Bonjour! :)

According to your suggestion, I changed my setting as below:


But it still doesn't work so I was wondering if I made the correct change. Could you please take a look at my settings? Merci!
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feliciaaaa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote feliciaaaa Quote  Post ReplyReply Direct Link To This Post Posted: Apr 27 2022 at 8:42am
Originally posted by digizar digizar wrote:

SSL doesn't work with OE.
Put (Export to Folder) the result to the local file, and just transfer that with filezilla.

Anyway, is it really necesssary to use SSL?

The exported result is put to

and that can not be changed.
Subsequent versions will have a 'numbered name'.

Hi! Thank you for your reply!
Sorry I don't fully understand your suggestions. Do you mean set up a new FTP server by FileZilla and then use the new one? Thanks again!
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Hobby001 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: Apr 27 2022 at 10:17am
Originally posted by feliciaaaa feliciaaaa wrote:

Bonjour! :)

According to your suggestion, I changed my setting as below:

But it still doesn't work so I was wondering if I made the correct change. Could you please take a look at my settings? Merci!

You may ask to your hosting services provider the exact folder name that has to be used.  There is no way I can guess he answer without direct access to it.

If you use FileZilla to reach the remote drive you should be abe to see it.  Filezilla is free ans available here: https://filezilla-project.org/


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digizar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote digizar Quote  Post ReplyReply Direct Link To This Post Posted: Apr 27 2022 at 10:22am
"Sorry I don't fully understand your suggestions. Do you mean set up a new FTP server by FileZilla and then use the new one? Thanks again!"

You may use ANY server, who utilizes SFTP.
The server has to play that game; but not all do so - or o they want to be paid for.
This ist why I asked, whether the SSL is reqired at all.

The locally created website (Eport to Folder) is exactly the same as the one, transferred with the integrated tool of OE.
Therefore, you may run (and check) that local version completely off the local folder with any browser, before transferring it to the server.

Well, on huge websites as mine (25 GB) it is not recommended to use Export to Folder, since it would take  a considering long time to Export to Folder.

So, if your server does not support SSL, use simple FTP,
which is incoporated in OE.


Edited by digizar - Apr 27 2022 at 10:27am
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Ask questions only if there is no answer yet.
https://digispics.com/_pers/resger2017.pdf
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Hobby001 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: Apr 27 2022 at 10:48am
@digizar

My suggestion is to use Filezilla to verify the exact path of the host proper directory.

My assumption is that the error mentionned by Felicia points to the fact that current publishing configuration leads to the wrong directory.  Therefore she is receiving the following eror:

550 Richiesto SSL/TLS sul canale di controllo
Either the file or folder does not exist on your FTP server, or you do not have sufficient rights.

@ Felicia

If you have access to CPanel, an alternate approach would be to use it to look at your domain list to find your domain's root directory


Edited by Hobby001 - Apr 27 2022 at 10:48am
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